Refund Policy

Last updated: 22 July 2026

InstlyWalletPass is priced per card issued, with no subscription or monthly fee. This policy explains how refunds work under that model.

1. Pay only for what you issue

You are charged per wallet card issued. There is no recurring subscription to cancel and no monthly minimum, so there are no ongoing fees to refund. Designing templates, generating designs, and using the AI assistant are free — you are billed only when a card is issued.

2. Issued cards

Because issuing a card delivers the service immediately — the pass is generated, signed and made available to the holder — charges for cards already issued are non-refundable, except as set out below or where required by law.

3. Prepaid balances

If your plan uses a prepaid balance or credits, any unused balance may be refunded on request when you close your account, less any amounts already consumed by cards you have issued. Promotional or bonus credits are not refundable for cash.

4. Errors and duplicate charges

If you are charged in error — for example a duplicate charge, or cards issued because of a confirmed fault on our side — contact us and we will investigate and, where the error is ours, credit or refund the affected amount.

5. How to request a refund

Email support@instlytechnologies.com with your account details and the charge in question, within 30 days of the charge. We aim to respond within five business days and to process approved refunds to your original payment method within a reasonable period.

6. Enterprise agreements

Where you have a separate signed order or agreement with us, the refund and billing terms in that agreement take precedence over this policy.